Testking Questions & Answers WITHOUT Explanations

To prepare for my Microsoft 70-642 exam I’ve bought Testkings preparation materials. It’s called Question & Answers with Explanations and costs 99$. A bit pricy, but expecting real explanations I thought I’d give it a try. What I actually got is Questions & Answers WITHOUT Explanations. On only about 10% of the questions there’s actually an explanation. Which makes it quite useless. I’ve tried to get my money back, but with no luck. If you ask me, I will never buy a product from Testking again, and I hope that you don’t buy one as well.

The original conversation with Testkings support:

On 15.01.2012 23:10, Nico Baumgartner wrote:

Dear Testking

I’m very disappointed by Testking Microsoft 70-642 that I’ve just bought.

There are explanations on only very few questions, even if it clearly

says: Questions & Answers with Explanations. I would not have bought it

if I knew, that there are only few explanations. I’m asking you to take

that product back for a full refund.

Regards, Nico

On 17.01.2012 13:00, Nico Baumgartner wrote:

Dear Testking

I haven’t heard anything from you, did you receive my Message?

Regards, Nico

On 17.01.2012 17:01, TK Support wrote:

Hello,

We do not issue refunds for downloaded products.

———————————————-

Support at www.testking.com
On 17.01.2012 18:23, Nico Baumgartner wrote:

Hello

That’s not an acceptable answer, I’ve bought “Questions & Answers with

Explanations” but I’ve only got Questions & Answers”. So basically you

did not deliver what you sold, which is a fraud.

Is this really how Testking is doing it’s business? I’m asking again for

a refund, because you did not deliver what I’ve paid for. Or of course,

I would even prefer, if you deliver what I’ve paid for, “Questions &

Answers with Explanations”

Regards, Nico

On 17.01.2012 19:23, TK Support wrote:

For refund you need to contact billing@testking.co

———————————————-

Support at www.testking.com

On 18.01.2012 15:28, Nico Baumgartner wrote:

Dear Testking

Please see my message below.

Regards,
Nico

On 18.01.2012, at 07:31, “TestKing Billing” <billing@testking.com> wrote:

Hi Nico

I am sorry, we do not offer explanation with all questions of the exams and we do not offer refund in this case.

Best Regards.

TestKing Billing

billing@testking.com

On 18.01.2012 11:40, Nico Baumgartner wrote:

Hi Testking

Could you please forward this to your boss? I want to read that from a decision maker (who has a name) before I forward this to the crime department of my credit card supplier. Again, I’ve bought “Questions & Answers with Explanations”, not with some explanations..

Regards, Nico

On 19.01.2012 09:17, TestKing Billing wrote:

Hi Nico

We can offer you 20% discount on your next purchase as compensation.

Let me know.

Best Regards.

TestKing Billing

billing@testking.com
On 19.01.2012 09:26, Nico Baumgartner wrote:

Hi Unknown

Are you serious? You’re ripping me off, and after that, you’re offering me 20% discount for the next chance to rip me off? I’ll contact my credit card supplier and try to get my money back that way. And I will also publish this conversation on my website.

Nico

Hi UnknownAre you serious? You’re ripping me off, and after that, you’re offering me 20% discount for the next chance to rip me off? I’ll contact my credit card supplier and try to get my money back that way. And I will also publish this conversation on my website.

Nico

3 Comments

  1. John says:

    I just purchased the same thing and am already having issues. All I am getting is the testing engine not the Q/A. I have used their Q/A for years and this is the first time I have ever seen only the engine. Did you dispute this with your credit card company and did it work? I am not going to be able to use this as it stands.

    John

  2. Nico says:

    Yep, I got a refund!

    Cheers, Nico

  3. Thö says:

    Niiiiiiice to hear you got a chargeback on your credit card !

    Anyway I found that the answers are sometimes wrong with those brain dumps. The best way is when they are online and your are able to add feedback if you think its wrong. That way you will have the benefit of all the people corecting / proof reading the answers :-)

    cheers

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