To prepare for my Microsoft 70-642 exam I’ve bought Testkings preparation materials. It’s called Question & Answers with Explanations and costs 99$. A bit pricy, but expecting real explanations I thought I’d give it a try. What I actually got is Questions & Answers WITHOUT Explanations. On only about 10% of the questions there’s actually an explanation. Which makes it quite useless. I’ve tried to get my money back, but with no luck. If you ask me, I will never buy a product from Testking again, and I hope that you don’t buy one as well.
The original conversation with Testkings support:
On 15.01.2012 23:10, Nico Baumgartner wrote:
I’m very disappointed by Testking Microsoft 70-642 that I’ve just bought.
There are explanations on only very few questions, even if it clearly
says: Questions & Answers with Explanations. I would not have bought it
if I knew, that there are only few explanations. I’m asking you to take
that product back for a full refund.
On 17.01.2012 13:00, Nico Baumgartner wrote:
I haven’t heard anything from you, did you receive my Message?
On 17.01.2012 17:01, TK Support wrote:
We do not issue refunds for downloaded products.
Support at www.testking.com
On 17.01.2012 18:23, Nico Baumgartner wrote:
That’s not an acceptable answer, I’ve bought “Questions & Answers with
Explanations” but I’ve only got Questions & Answers”. So basically you
did not deliver what you sold, which is a fraud.
Is this really how Testking is doing it’s business? I’m asking again for
a refund, because you did not deliver what I’ve paid for. Or of course,
I would even prefer, if you deliver what I’ve paid for, “Questions &
Answers with Explanations”
On 17.01.2012 19:23, TK Support wrote:
For refund you need to contact firstname.lastname@example.org
Support at www.testking.com
On 18.01.2012 15:28, Nico Baumgartner wrote:
Please see my message below.
On 18.01.2012, at 07:31, “TestKing Billing” <email@example.com> wrote:
I am sorry, we do not offer explanation with all questions of the exams and we do not offer refund in this case.
On 18.01.2012 11:40, Nico Baumgartner wrote:
Could you please forward this to your boss? I want to read that from a decision maker (who has a name) before I forward this to the crime department of my credit card supplier. Again, I’ve bought “Questions & Answers with Explanations”, not with some explanations..
On 19.01.2012 09:17, TestKing Billing wrote:
We can offer you 20% discount on your next purchase as compensation.
Let me know.
On 19.01.2012 09:26, Nico Baumgartner wrote:
Are you serious? You’re ripping me off, and after that, you’re offering me 20% discount for the next chance to rip me off? I’ll contact my credit card supplier and try to get my money back that way. And I will also publish this conversation on my website.